Terms of service

The website www.getinnergize.com and any associated applications, including but not limited to Innergize App, InnerGize, InnerGize: Smart Patch (collectively, the “Platform”). The Platform is owned and operated by Ezymind Healthcare Private Limited (“Company” or “we” or “our” or “us”), a private limited company incorporated and validly existing under the provisions of the Companies Act, 2013 and having its registered office at Gat No. 1145, Flat No. C-401, Melon Raisoni College Road, Vagholi, Haveli, Pune, Maharashtra-412207, India and its corporate office at A 6/1, 3^rd Floor, Naraina Industrial Area Phase 1, Naraina Industrial Estate, South West Delhi, New Delhi, Delhi-110028, India.

1.                  This terms of use (“Terms of Use”), together with the Privacy Policy (as defined below), shipping policy and refund policy of the Company (collectively, the “Policies”) govern your access to and use of the Platform across all devices and technologies. The Platform is intended solely for personal and non-commercial use. By accessing or using the Platform, you agree to comply with the Terms of Use and the Policies, whether or not you have read them, and acknowledge that they form an electronic record under applicable law, requiring no physical or digital signatures. If you do not agree with any part of the Terms of Use, you are advised not to access or use the Platform. You are responsible for ensuring that your use of the Platform is lawful in your jurisdiction. The Company reserves the right to amend the Terms of Use and/or the Policies at its sole discretion, without prior notice, and such changes take effect upon being posted. Continued use of the Platform will be deemed as acceptance of any such revisions.

 

2.                  Only persons legally competent under the Indian Contract Act, 1872 shall use the Platform, and any minor accessing it shall be deemed to do so under parental or legal guardian supervision.

 

3.                  Once you register and create an account on the Platform, you may receive notifications related to your registration and transactions. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account. If you access the Platform on behalf of someone else, you confirm that you have the authority to bind them to the Terms of Use and agree to be liable if they deny such obligations. You shall ensure that all information you provide is true, accurate, current, and complete, and promptly updated. If you suspect any security breach, you must notify the Company immediately. The Company reserve the right to suspend, terminate, or restrict your account without prior notice for violations of the Policies, unlawful activity, or misuse. Your personal data will be handled in accordance with the Privacy Policy (as defined below).

 

4.                  By creating an account on the Platform, you consent to receive service-related updates and promotional communications via various electronic means, including email, SMS, calls, or messaging platforms, from the Company or its authorized representatives. With your consent, the Company may contact you regarding offers, promotions, surveys, and service-related matters through multiple channels, and your consent to one mode of communication shall extend to others for the same purpose. You may opt out of non-essential promotional communications by using the unsubscribe option provided. Further, you will continue to receive essential communications related to your account, including but not limited to, security alerts, policy updates, and transaction notifications which cannot be opted out.

 

5.                  The Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform and its content solely for personal and non-commercial use. This license does not permit any resale or commercial use of the products offered on the Platform (“Product(s)”), nor does it allow the collection or use of Product listings, descriptions, or prices, data extraction tools, copying of account data, or the creation of derivative databases. All rights not expressly granted remain with the Company and its affiliates. By posting content on the Platform, you grant the Company a royalty-free, irrevocable, perpetual license to use, reproduce, distribute, and create derivative works from such content in any media or format without further approval or compensation. You also agree to take any necessary steps to formalize these rights upon request. The Company may, at its sole discretion and without notice, terminate your license and restrict future access to the Platform, upon which all rights granted to you shall immediately cease.

 

6.                  We recognize the significance of protecting your personal data and have implemented a privacy policy, available on the website (www.getinnergize.com) (“Privacy Policy”) to ensure that your personal information is sufficiently protected. In addition to the Terms of Use, your access and use of the Platform shall be governed by the Privacy Policy. The Company do not collect your personal data without your explicit consent to the consent notice and the Privacy Policy. By providing such consent, you authorize the Company to collect, store, use, process, disclose, and transfer your personal information in accordance with the Privacy Policy, as may be amended from time to time. In the event of any inconsistency between this Terms of Use and the Privacy Policy concerning personal data, the Privacy Policy shall prevail.

 

7.                  All names, logos, Product titles, designs, slogans, and related content displayed on the Platform are trademarks, copyrights, and/or service marks of the Company (collectively, the “Marks”), and no rights or licenses to use the Marks or any other intellectual property are granted by virtue of accessing the Platform. The Company retains exclusive ownership of all intellectual property, including text, programs, Products, software, technology, content, and the overall design and compilation of the Platform, all of which are protected under applicable Indian and international laws. Except for limited personal and non-commercial use, you are not permitted to copy, reproduce, distribute, modify, or otherwise use any content from the Platform. Downloading or copying materials from the Platform does not transfer any ownership rights to you, and any unauthorized use of such materials may result in legal consequences under relevant intellectual property laws.

 

8.                  For the purposes of this Terms of Use, “User Submissions” refers to any content, including but not limited to location data, images, videos, comments, or other materials, that you upload, submit, or post on the Platform during its usage. You are solely responsible for ensuring that you have the necessary rights to post such content and that it does not infringe any third-party rights or violate any applicable laws. The Company does not verify or guarantee the authenticity or accuracy of any User Submissions and assumes no liability for any resulting loss or damage. You grant the Company a worldwide, exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, adapt, distribute, and display your User Submissions in any media for any purpose without compensation. With respect to User Submissions, you are prohibited from posting any content that is unlawful, offensive, infringing, misleading, or harmful, as defined under applicable law. In case of any grievance related to User Submissions, you may contact: Mr. Mitansh Khurana, Grievance Officer, Ezymind Healthcare Private Limited, A 6/1, 3^rd Floor, Naraina Industrial Area Phase 1, Naraina Industrial Estate, South West Delhi, New Delhi, Delhi-110028, India, Phone: 9717731544, and Email: mitansh@getinnergize.com. The Grievance Officer will acknowledge and address complaints in accordance with applicable laws and maintain a record of all complaints and their resolution status.

 

9.                  You are strictly prohibited from engaging in any activity that compromises the security of the Platform, including unauthorized access to accounts or data, attempting to breach security systems, interfering with services, distributing malicious software, sending unsolicited communications, or bypassing technical safeguards. Such actions may result in civil or criminal liability, and the Company reserves the right to investigate and cooperate with law enforcement authorities in such matters. You shall not use any unauthorized tools or automated systems to navigate or interact with the Platform. In accordance with applicable laws, the Company may report cybersecurity incidents to authorities and provide required user information within statutory timelines. Data collected during your use of the Platform will be retained for a minimum of 180 (one hundred eighty) days, or longer as required by law or for legitimate purposes. The Company does not guarantee uninterrupted or error-free access to the Platform and disclaims liability for technical failures, disruptions, or cyber-related issues. Platform access may be suspended without notice for maintenance or updates, and you are responsible for ensuring your system meets the technical requirements to access the Platform.

 

10.               The Platform is provided on an “as is” and “as available” basis without any express, implied, or statutory warranties, including but not limited to merchantability, non-infringement, or fitness for a particular purpose, unless such exclusions are legally unenforceable. To the fullest extent permitted by applicable law, the Company, its affiliates, partners, licensors, and/or subsidiaries disclaim all liability for any losses or damages arising from use of or inability to access the Platform, business interruptions, data loss, system failures, viruses, third-party conduct, or external links. The Company makes no representations and warranties that defects will be corrected or that the Platform is free from harmful components. In no event shall the Company, its affiliates, partners, licensors, and/or subsidiaries be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits, revenue, data, or goodwill) related to the Platform or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if the Company has been advised of the possibility of such damages. In no event shall the total liability of the Company to you for all damages, losses, and causes of action (whether in contract, tort including negligence, or otherwise) exceed the amount paid by you, if any, for accessing or using the Platform. This disclaimer forms an essential part of the Terms of Use, though certain jurisdictions may restrict the exclusion of specific warranties, limitations, or liability, in which case such exclusions may not fully apply.

 

11.               The Company makes no representations regarding the accuracy, reliability, completeness, or correctness of any content displayed on the Platform and disclaims any liability for losses  suffered by you as a result of depending directly or indirectly on such content. You acknowledge that access to the Platform is provided subject to the Terms of Use and may be interrupted or affected by factors beyond the Company’s control, including internet or telecom disruptions, system failures, power outages, or scheduled maintenance. The Company is not responsible for any loss or damage arising from the inability to access or use the Platform. Furthermore, the Company reserves the right to modify, suspend, or discontinue any part, feature, or category of information on the Platform at its sole discretion and without prior notice.

 

12.               You agree to defend, indemnify, and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Company including but not limited to breach of any warranties, representations, or undertakings or in relation to the non-fulfilment of any of your obligations under the Terms of Use and/or the Policies, or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This indemnification obligation shall: (a) survive the termination of the Terms of Use; (b) include both direct and indirect damages; (c) apply regardless of any negligence by Company; and (d) be independent of any other remedies available to the Company.

 

13.               The Company does not represent that the content on the Platform is appropriate for use outside the Republic of India, and users who choose to use and access the Platform from other jurisdictions do so at their own risk and are responsible for complying with applicable local laws. The Terms of Use shall not be interpreted as authorizing any form of promotion or solicitation in jurisdictions where such activities are prohibited or to persons to whom such solicitation shall be unlawful.

 

14.               The Company endeavors to ensure that the descriptions of the Products are accurate and reliable to the best of its ability. However, the Company does not warrant that the Product description, colour, specification, information, or other content on the Platform is accurate, complete, current, or free of errors. The Product pictures, images, depictions, representations, and/or visuals are indicative and may not match the actual Product in terms of colour, dimensions, design, Product packaging and other features. The Company reserves the right to modify, correct, or update any information, errors, inaccuracies, or omissions at any time, including after an order has been placed, without prior notice to ensure accuracy of the Product description. This includes the right to alter or discontinue Products, content, promotions, or offers. Any erroneous information regarding specifications or offers shall not be binding on the Company and the Company shall not be liable for any resulting loss or damage suffered by you.

 

15.               The Products, services, and any samples offered through the Platform are intended solely for your personal and/or professional use and shall not be sold, resold, duplicated, copied, modified, or exploited for any reasons, commercial or otherwise. Any breach of this restriction may result in immediate termination of access to the Platform and may give rise to potential legal action. The Company reserves the right to cancel any order(s) that reasonably classifies as a bulk order, including but not limited to orders placed for resale, multiple orders to the same address or using the same contact details, quantities exceeding standard limits, or any activity indicative of commercial resale. You further agree not to use the Products, services, or samples for any unlawful, unauthorized, or prohibited purposes, including but not limited to violations of intellectual property laws, consumer protection laws, or applicable regulations. Any misuse, diversion, or unlawful use of the Product may result in immediate termination of your access to the Platform and potential legal action.

 

16.               The Company endeavors to ensure accurate Product and pricing information, provided that in the event of inadvertent errors, including but not limited to pricing, discount, coupon, or promotional offer inaccuracies, it reserves the right to correct such errors and cancel or refuse any affected orders, unless already delivered. Any payment processed prior to cancellation shall be duly refunded. Product availability, pricing, and services offered on the Platform are subject to change at the Company’s sole discretion without prior notice. The Company may revise, limit, or discontinue offerings and impose quantity restrictions on promotions. In the event, the Company is unable to deliver the Product to you on time or at all, you will be notified by an e-mail, and your order will be automatically cancelled due to unavailability of the Product or at your instructions due to failure to deliver the Product on the expected time of delivery by our delivery partners. Delivery may be restricted to certain locations, and the Company retains the right to verify payment details, request additional information, and cancel orders if verification fails or delivery cannot be fulfilled, without liability for any resulting damages, including but not limited to any direct, indirect, incidental, special, or consequential damages.

 

17.               The Company facilitates payments for Products on its Platform through various methods including credit/debit cards, net banking, UPI, wallets, e-gift cards, reward points, and cash on delivery, with all online transactions processed via secure, encrypted payment gateways in compliance with applicable laws and the Company does not retain full payment details. The Company reserves the right to verify payment information and cancel or decline orders in cases of suspected fraud, inaccurate details, quantity limitations, commercial intent, or invalid addresses. Additional charges may be levied by banks or service providers, including fees for EMI or international transactions. Refunds, where applicable (except for cash on delivery), will be made to the original source and net of any discounts, offers, or cashbacks, and are subject to the refund policy, available at the website (www.getinnergize.com). The Company merely acts as a facilitator and not a financial institution and bears no liability for delays or failures in payment processing outside its control. Final order confirmation is contingent upon successful payment authorization, and the Company may impose or revise transaction limits or accepted payment methods at its sole discretion.

 

18.               The Terms of Use shall remain in effect unless terminated by either you or the Company. You may terminate the Terms of Use at any time, by discontinuing further use of the Platform and deleting any materials obtained therefrom. The Company reserves the right to terminate or suspend your access to the Platform at any time without notice and without incurring any liability. Such termination shall automatically result in the termination of all Policies. Upon termination by either you or the Company, you are required to destroy all copies of materials obtained from the Platform. Termination shall not affect any of your accrued obligations or liabilities, including payment obligations for orders of the Product already placed through the Platform.

 

19.               The Terms of Use and the Policies, regardless of where executed, shall be subject to, governed by and construed in accordance with the laws of India. The courts of competent jurisdiction at New Delhi, India shall have exclusive jurisdiction in relation to all matters arising out of the Terms of Use and the Policies.

 

20.               The Company reserves the right, at its sole discretion, to amend, modify, or revise the Terms of Use at any time by posting the updated version on the Platform, with such changes taking effect immediately upon publication on the Platform. Continued use of the Platform following such changes constitutes your acceptance of the revised Terms of Use. The Company may also revoke any rights granted under the Terms of Use, with or without prior notice, requiring immediate compliance, including cessation of Platform usage. In compliance with applicable laws, the Company is obligated to notify you of the Terms of Use at least once annually, irrespective of amendments, and such communication shall not be opted out of. The Terms of Use do not create any partnership, agency, joint venture, or similar relationship between you and the Company. A failure to enforce any provision shall not be deemed a waiver of the right to enforce it subsequently, and any invalid or unenforceable provision shall not affect the enforceability of the remaining  provisions of the Terms of Use, with the affected provision to be modified to reflect the original intent of you and the Company to the fullest extent permitted by law.

 

Disclaimer 
The offerings available through Innergize are designed to support personal well-being, enhance lifestyle practices, and promote general self-care. However, they are not intended as a substitute for professional medical treatment. We do not endorse the ability to diagnose, address, or prevent specific medical conditions or illnesses through content on this website, including product descriptions, blog posts, social media and other written or visual materials amongst others.
Individual experiences with our products and services may differ, as personal well-being is influenced by various factors, including lifestyle, health conditions, and environmental circumstances. Users recognize their personal responsibility for their health and wellness decisions. Innergize is not liable for any unintended effects or outcomes that may result from the misuse of its products or services.
Any external links or references to third-party content provided on this website are for  informational purposes only. Innergize does not endorse or assume responsibility for the accuracy  or reliability of third-party content.
It is recommended that you only use chargers from reputed brands like Samsung, Xiaomi, CMF, OnePlus, Apple, Belkin, Vivo, Oppo, Poco, Realme, Motorola, Ambrane. Ezymind Healthcare is not liable for any damages arising out of use of unreliable chargers.
This disclaimer is subject to updates and revisions as our products and services evolve. We encourage users to review this page periodically for any changes.